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Before reading below, please see About 'You were killed' messages.

Noisy phone lines are the primary cause of disconnections - wind or rain is the usual cause, so that is beyond anyone's control.  If it happens all the time then consider having your phone line checked (all ours have been).  A quick check of the condition of your line is to pick up the handpiece.  If you can hear any other noise on the line apart from the dialtone your line is too noisy for a modem to hold a connect for very long and you could be disconnected at any time.  If there are no audible clicks or crackles then:

  1. If you can make a connect using your icon in dialup networking, but a disconnect occurs when you open any of your programs, check to make sure that in the Internet Options for that program you have specified using a LAN connection and NOT a modem connection.

  2. Make sure that the modem is the only item of electronic equipment connected to the phone line.  Clean all connectors and check that they are properly plugged in.

  3. Double-check your setup details are correct.  See PPP Connection for Windows 95/98.

  4. Click on your APANA connection icon in the Dialup Networking folder with the right mouse button and select Properties.  Click Configure button beside your modem details.  Lower the speed of your modem from 115200.

  5. Try connecting using the direct numbers.  To use any of these numbers just change the number 49548168 to one of the above when it appears in your connection dialogue box.
     
  6. Search the web for the manufacturer's website for your modem and check that you have the latest driver for your modem.

  7. Search the web for drivers for modems by the same manufacturer.  Select the latest one for a 33.6 or 28.8K modem.

  8. Click Add New Hardware in Start/Settings/Control Panel.  Select a 33.6K or 28.8K modem from the list that most closely matches your own and install its driver.  Restart your computer. Click on your APANA connection icon in the Dialup Networking folder with the right mouse button and select Properties.  Select the new driver beside your modem details.  Double-click the Modem icon in Start/Settings/Control Panel and select Diagnostics.  If no errors are reported and your modem responds to your computer try making a connection.

  9. Click on your APANA connection icon in the Dialup Networking folder with the right mouse button and select Properties.  Click Configure button beside your modem details.  Select the Options tab.  Mark BOTH bring up terminal window before and after dialing.

     When you double click your connection icon and select connect, a terminal screen will appear.  Type in AT and then press Enter.  Your computer should respond OK.  Type in AT&F and press Enter. When computer responds OK press F7 to Continue (the pre-dial terminal screen will disappear and your modem should start to dial as for a normal connection). 

     If AT&F doesn't allow the connection or if it disconnects after a short time here are some other strings you can try in its place:

    ATV 
     ATSn 
     ATA 
     ATB 
     ATA 

     
  10. If you are using a 56K modem check out 56K Modem Help and adjust your modem's INF file as suggested to V34.

  11. If none of the above work suspect that your modem is faulty and borrow another modem either from the region or a friend to test your connection - ask Carolyn to test it for you if you don't feel confident to do it yourself.